Contact Us
We're here to help with any questions or concerns
General Support
Questions about using the platform, features, or technical issues.
[email protected]DMCA / Copyright
Copyright infringement reports and takedown notices.
Submit Takedown Request View DMCA PolicyFrequently Asked Questions
Before reaching out, check if your question is already answered in our FAQ page. It covers:
- Supported video formats and file sizes
- Privacy settings and how they work
- Upload speeds and processing times
- Streaming quality and download options
- Video storage duration and deletion
- Account requirements (none needed!)
- Security and data protection
What to Include in Your Message
For Technical Support:
To help us resolve your issue quickly, please include:
- Video ID or URL (if applicable)
- Browser name and version
- Operating system
- Detailed description of the problem
- Steps to reproduce the issue
- Any error messages you received
For DMCA Takedown Notices:
Use our online takedown request form for fastest processing. See our DMCA Policy for detailed requirements:
- Your contact information
- Identification of copyrighted work
- URL of infringing material
- Good faith statement
- Accuracy statement under penalty of perjury
- Physical or electronic signature
For Feedback or Feature Requests:
We love hearing from our users! When suggesting features:
- Describe the feature or improvement
- Explain how it would benefit users
- Share any examples from other platforms
- Tell us about your use case
Response Times
Response Time: 24-48 hours
We respond to general inquiries within 1-2 business days. Complex technical issues may require additional time for investigation.
Response Time: 24 hours
Valid DMCA notices are reviewed and processed within 24 hours. Content will be removed promptly upon verification.
Response Time: 12-24 hours
For urgent legal requests or court orders, we respond as quickly as possible, typically within 12-24 hours.
Community Guidelines
When contacting us, please:
- Be respectful: Our team is here to help everyone
- Be clear: Provide detailed information to help us assist you better
- Be patient: We respond as quickly as possible, but some issues take time
- Read our policies: Many questions are answered in our Terms, Privacy Policy, and FAQ
Report Content Violations
If you encounter content that violates our Terms of Service, such as:
- Illegal material
- Hate speech or harassment
- Spam or malicious content
- Content depicting harm to minors
Please report it using our takedown request form or email [email protected] with the video URL and a description of the violation.
Recommended: Use our online takedown form for all violation reports. It ensures we receive all necessary information for quick action. For copyright infringement, select "DMCA Copyright Infringement" as the request type.
Privacy Notice
When you contact us via email, we collect only the information you provide (your email address and message content) solely for the purpose of responding to your inquiry. We do not use this information for marketing purposes or share it with third parties.
Your correspondence is handled confidentially and deleted after your issue is resolved. Read our full Privacy Policy for more details.
Note: Please replace the example email addresses ([email protected], [email protected], [email protected]) with your actual contact emails before launching the site.